At Themewant, we are committed to providing the highest level of service and support to our customers who have purchased our Premium products. If you encounter any issues with our products, please don’t hesitate to contact us by submitting a support ticket on our website or sending an email to firstname.lastname@example.org. We will do our best to address your concerns and ensure that you are satisfied with your purchase.”
We grant a refund if
- If our support team is unable to resolve the issue, we offer a money-back guarantee.
- This guarantee applies if the product you have purchased is not functioning properly, or if it has stopped working after installation and is not displaying the features that were described in its details.
- Please note that this guarantee applies only if our support team is unable to fix the problem you are experiencing.
Refund not acceptable for the following situation:
- If you change your mind and decide not to use the item after purchasing it without any specific reason, we regret that we cannot issue a refund.
- If you purchase an item by mistake and have already downloaded it, we are unable to issue a refund. Please note that all download logs are saved.
- To be eligible for a refund, you need to provide us with the necessary details of the issue you are experiencing with the product. If you do not provide the correct reason, the item will not be eligible for a refund.
- If our support team is unable to provide you with assistance and resolve the issue you are experiencing, and you are unable to use the item as intended, you may be eligible for a refund.
Noted: Refund may take 5+ days to arrive in your account.