Included in Free Support Scope:
- Fixing bugs
- Helping clients in changing site contents by sending instructions that couldn’t be covered by documentation
NOT Included in Free Support Scope:
- Any type of custom changes
- Any type of request to update clients’ site contents
Paid Support Scope:
Paid support is not a part of Free Support when you purchase the template from themeforest. We understand that some clients need custom changes while using our template. For that we kept an option for paid support which includes:
- Custom change request
- Custom pages
- Custom features
We kept a flat rate for our paid support which is $25/hour.
Support Ticket
Please send your support request here. You will response within 1 business day.
Regards,
ReacThemes Support Team